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Average Handling Time (AHT)

(Total Talk Time + Total Hold Time + Total After-Call Work Time) / Total Number of Calls

Measures the average duration of a customer interaction in a call center, from initiation to completion including after-call work. Critical for optimizing call center efficiency and staffing levels.

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Priced for SMB budgets
No dedicated data or IT team required
Full power, minus the complexity
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An overpriced enterprise solution
A watered-down SMB product
A complex framework requiring a massive IT team
A rigid system that ignores SMB realities

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Your data in one place in 90 days or less
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Get a cutting-edge data solution that transforms your overwhelming data into clear, actionable insights at lightning speed, enabling faster decision-making and operational efficiency.

550+ Tools Library

Get a cutting-edge data solution that transforms your overwhelming data into clear, actionable insights at lightning speed, enabling faster decision-making and operational efficiency.