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Abandonment Rate

(Number of Abandoned Calls / Total Number of Incoming Calls) × 100

The percentage of callers who hang up before reaching an agent. High abandonment rates indicate long wait times and can significantly impact customer satisfaction in call centers.

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Why choose Narrowstack?

We are putting technology to work so you don't have to.
This is
Designed by technical leaders who understand SMB realities
Priced for SMB budgets
No dedicated data or IT team required
Full power, minus the complexity
This isn’t
An overpriced enterprise solution
A watered-down SMB product
A complex framework requiring a massive IT team
A rigid system that ignores SMB realities

Beat Software Overload and Operate with Clarity.

Take a data-first approach to manage technology.

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Our Data Clarity Challenge

Your data in one place in 90 days or less
Automated Data Pipelines
100% of Standard Data Sources Connected
Fully Operational Data Warehouse

What you'll get

Get a cutting-edge data solution that transforms your overwhelming data into clear, actionable insights at lightning speed, enabling faster decision-making and operational efficiency.

550+ Tools Library

Get a cutting-edge data solution that transforms your overwhelming data into clear, actionable insights at lightning speed, enabling faster decision-making and operational efficiency.