The Client

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Our client provides water management and chemical services throughout the US energy sector, including water sourcing, transportation, treatment, recycling, and disposal. 

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The Challenge

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Their team came to us seeking a way to operate their 200+ water pump trucks more efficiently and profitably. They lacked clear data and visibility of their trucks in the field, including: 

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• Route optimization: Without a system in place to optimize fleet routes, travel times ballooned, fuel costs rose, and service times lagged on critical energy infrastructure sites. 

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• Work order tracking: Operational leaders had limited insight into work order status, truck locations, and service progress, eroding their efficiency and customer communication.

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• Asset visibility: They operated without real-time visibility into fleet status and location, further confounding resource allocation and emergency response planning.

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The Solution

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Our client needed a solution that connected the physical and digital: A service management system that centralized real-time data insights for fleet operations and services. That’s why our team designed and implemented an integrated IoT-enabled solution that blended seamlessly into their operations and delivered end-to-end visibility. 

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Our Method

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1. Technology Integration

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First, our team set up the infrastructure for closed-loop data flow. We integrated ServiceMax FieldFX (Liquid Frameworks) with their existing Salesforce platform and SCADA system (the system that monitors and controls their fleet equipment). Then, we implemented IoT sensors on every truck—bringing real-time monitoring to on-the-ground movement.

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2. Work Order Automation

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The Narrowstack team harnessed that new data flow to generate work orders automatically in FieldFX based on parameters in the IoT sensors and SCADA system. This increased their efficiency significantly, keeping service on time and maintenance in check.

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3. Route Optimization

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Using advanced algorithms, our team built a route optimization engine to give our client next-level data intelligence. The engine synthesized real-time truck locations, work order priorities, and operational constraints to determine the most optimal daily routes and smarter dispatch decisions. 

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4. Stakeholder Collaboration

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Throughout the entire process, we worked closely with our client’s VP of IT and field operators to ensure their new solution adhered to all technical requirements and operational workflow needs—an essential step to promote full organizational adoption and maximize ROI. 

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The Impact

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The IoT-enabled field service transformation delivered measurable improvements across all key operational metrics, positioning our client as a leader in energy services while delivering profitable efficiencies across their water pump operations.

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Increased resource optimization by over 100%

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The system’s new automated dispatching and intelligent routing dramatically improved truck utilization and service efficiency. 

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Reduced operational costs

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The new optimized route system and proactive vehicle maintenance decreased fuel costs and vehicle wear-and-tear, directly benefiting this client’s bottom line. 

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Improved preventative maintenance and emergency response

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Our client’s new unified system of SCADA and field service management elevated their operational effectiveness. This empowers them to not only take proactive steps to prevent issues before they occur, but also to address problems more swiftly and efficiently should they arise.

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Enhanced asset visibility

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With complete clarity over their assets and fleet operations, customer service response times have improved and leadership can make more confident decisions.

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Want to transform your visibility gaps into invaluable business intelligence? Schedule a free consultation with our team of experts today.

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